Strategy execution: the Barloworld Business System (BBS)

RELEVANCE

The effective execution of our Group strategy has necessitated the design and implementation of a repeatable and scalable high-performance business system to increase the competitive advantage of our portfolio of businesses and enable the achievement of our vision and ambition.

Accordingly, the BBS, which anchors its business excellence pillar on a methodology based on the lean principles of the Toyota Production System (TPS), was launched with the guidance and support of experienced consultants.

WHAT IS THE BBS?

The BBS is a structured business operating system that enables a high-performance culture of both continuous improvement and business excellence to delight our customers and sustainably create value for our stakeholders. Our purpose is to defy limits by delivering breakthrough performance and results for Barloworld and our stakeholders.

THE KEY PILLARS OF THE BBS PHILOSOPHY ARE:

  • Respect for people, including society and the environment
  • Continuous improvement.

THE KEY PRINCIPLES OF THE BBS:

  • The customer defines value
  • Value to customers must be delivered on demand and right, first time
  • A new way to evaluate and improve existing processes, removing waste and defects
  • It demands that we standardise and document 'today's best-known way'
    of running a process
  • Drives the ambition to continuously improve on a daily basis
  • Mutual respect and shared responsibility enable higher performance
  • Individuals go through a deep personal learning experience by 'learning as we do'
  • It brings in new ways of working through innovation and embracing new business models
  • Drives a change in leadership style and culture in the organisation.

WHY IMPLEMENT THE BBS?

The benefits of implementing the BBS can be seen across a variety of areas, most importantly in:

  • People development: Developing people who create value for stakeholders on a daily basis
  • Quality: Striving to deliver the right solutions to customers free of defects or errors - first time
  • Delivery: Deliver solutions to customer requirements timeously
  • Cost containment: Through increased productivity and lowering our cost to serve
  • Growth: Achieving top quartile growth in value through organic and inorganic opportunities.

2020 ACHIEVEMENTS

  • Business process improvement
  • Progress not hindered by lockdown and remote working
  • Innovation is working on process improvements using virtual solutions