Our stakeholder relationships

Creating value for our stakeholders is central to our management philosophy. In an increasingly uncertain operating context, we recognise that the quality of our relationships has a direct impact on our long-term sustainability. By effectively addressing our stakeholder concerns, we can co-create solutions for a common purpose to maximise value.

Material issue
  
Strategic response
  
Capitals
Stakeholder
 
Engagement platforms
Capital allocation  
  • Cash release and allocation
  • Addressing returns
  • Active portfolio management
  • Performance monitoring
  • Growth
  
  • Shareholders
  
  • Individual meetings and conference calls
  • Web updates
  • Securities Exchange News Service
  • Annual general meetings
  • Industry conferences
Operational performance
 
  • Unpack key levers for operational efficiencies
  • Unlocking full potential
  • Placing customers at the centre
  • Future outlook
  
  • People
  
  • Individual balanced scorecards, surveys and staff forums
  • Employee wellness programmes
  • Mentorship and coaching
  • Forums with trade unions
  • Customers
  • Visits by representatives, telephonic and email communication
  • Group website
  • Surveys
  • Quarterly forums
  • Call centres
  • Principals
  • Visits by representatives, telephonic and email communication
  • Conferences and supplier forums
  • Online portals
High-performance culture  
  • Talent management
  • Performance optimisation
  • Diversity and inclusion
  • Remuneration and reward to drive shareholder value maximisation
  • Culture change
  • Safety and health
  
  • People
  
  • Individual balanced scorecards and surveys
  • Staff forums
  • Employee wellness programmes
  • Mentorship and coaching
  • Forums with trade unions
  • Licence to operate
  
  • Role in communities
  • Environmental stewardship
  • Transformation
   Licence to operate
  • Communities
  
  • Engagement through principals and suppliers
  • Barloworld Trust partnership with NGOs and CSI partners
  • Public sector engagement
  • Suppliers
  • Visits by representatives
  • Conferences and supplier forums
  • Telephonic and email communication
  • Online portals

Stakeholder engagement takes place at group, corporate and divisional levels, guided by our group policy that has operational guidelines and a reporting framework. In the context of sustained value creation, Barloworld follows an inclusive stakeholder engagement approach to develop and achieve solutions.

We ensure our processes are designed to understand and capture legitimate and relevant material stakeholder issues in the context of the legal and strategic context of our business.

We respond through our decisions, our demonstrated actions and performance, as well as our communication efforts.

GRI
 102-40, 102-42 to 102-44, 102-47