GRI Content Index 2016

The index below references our responses to GRI G4 Standard Disclosures and related sections of Barloworld's 2016 integrated reporting which includes the 2016 Barloworld Integrated report and supplementary documents. These documents are available on our website (www.Barloworld.com).

G4   GRI Description GRI 4 response Integrated
Report


Annual
General
Meeting
Booklet
Consolidated
Financial
Statements
Corporate
Governance
Report
Remuneration
Report
G4   GRI Description GRI 4 response Integrated
Report


Annual
General
Meeting
Booklet
Consolidated
Financial
Statements
Corporate
Governance
Report
Remuneration
Report
GENERAL STANDARD DISCLOSURES
Strategy and Analysis
G4-1 Statement from the most senior decision-maker of the organisation (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organisation and the organisation's strategy for addressing sustainability. Response 2, 2, 8, 10-12, 13-19, 45-47, 48-51, 62-64 - - - -
G4-2 Description of key impacts, risks, and opportunities. Response 2, 2, 3, 7, 8, 10-12, 13-19, 24, 26, 26, 28, 29, 29, 31, 32, 32, 34, 35, 38, 40, 40, 42, 43, 43, 45-47, 48-51, 52, 59, 62-64, 67, 68, 69, 71, 80, 85, 87, 91, 99, 103, 106-113, 115-121, 117, 118, 119, 137, 140, 142, 145, 146, 147 - 69 6, 7, 9-10, 24 -
ORGANIsATIONAL PROFILE
G4-3 Name of the organisation. Response IFC, IBC IBC IBC - 1
G4-4 Primary brands, products, and services. Response 4, 6, 8-9, 22, 36, 41, 43, 63, 76, 86, 92, 99-103, 106-109, 120 IFC IFC - -
G4-5 Location of organisation's headquarters. Response IBC 1, 4, IBC IFC, IBC - -
G4-6 Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Response 4, 8-9, 23, 37, 44, 83, 119, 121 IFC IFC - -
G4-7 Nature of ownership and legal form. Response 140, 160, IBC 7 9, 9, 9, 89 30 -
G4-8 Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). Response 4, 6, 8-9, 23, 37, 44, 119 IFC IFC, 28 - -
G4-9 Scale of the reporting organisation, including at a minimum total number of employees, total number of operations, Net Sales (for private sector organisations), total capitalisation broken down in terms of debt and equity (for private sector organisations), quantity of product or services provided). Response 3, 4, 6, 8-9, 23, 37, 44, 83, 136, 160 IFC IFC, 28 30 -
G4-10 Workforce breakdown Response 3, 5, 8-9, 23, 37, 44, 80, 83 - - - -
G4-11 Percentage of employees covered by collective bargaining agreements. Response - - - - -
G4-12 Describe the organisation's supply chain. Response 6, 10-12, 13-19, 22, 36, 85, 86, 106-109, 110-111 IFC IFC - -
G4-13 Significant changes during the reporting period regarding size, structure, ownership, or its supply chain. Response IFC, 118, 160 7 10, 27, 78 - -
G4-14 Explanation of whether and how the precautionary approach or principle is addressed by the organisation. Response - - - - -
G4-15 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses. Response IFC, IFC, 7, 64, 86, 89, 110, 140, 158, 163 1, 1, 4, 6, 7 4, 5, 7, 11 5, 5, 6, 7, 14 -
G4-16 Memberships in associations (such as industry associations) and/or national/international advocacy organisations. Response 94 - - 26 -
IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES
G4-17 Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures. Response 4, 6, 8-9, 22, 23, 37, 44, 136 IFC, IBC IFC, 45, 86 - -
G4-18 Process for defining report content. Response IFC, IFC, IFC, IFC, 2, 7, 46, 48-51, 64, 66, 69, 71, 85, 93, 99, 106, 115, 137, 140 - - 7, 9, 13, 13, 23 -
G4-19 List all the material Aspects identified in the process for defining report content. Response IFC, 2, 7, 46, 48-51, 64, 66, 69, 71, 85, 93, 99, 106, 115, 137, 140 - - - -
G4-20 For each material Aspect, report the Aspect Boundary within the organisation. Response IFC, IFC - 11, 12 - -
G4-21 For each material Aspect, report the Aspect Boundary outside the organisation. Response IFC, IFC - 11, 12 - -
G4-22 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. Response IFC, IFC, 88, 135 - 4, 78 - -
G4-23 Significant changes from previous reporting periods in the scope, boundary, measurement methods applied, and Aspect boundaries in the report. Response IFC, IFC, 88, 135 - 4, 10, 26, 27, 78 - -
STAKEHOLDER ENGAGEMENT
G4-24 List of stakeholder groups engaged by the organisation. Response IFC, 8, 10, 66, 69, 71, 93, 99, 106, 115, 149 1 - 12-13, 29 -
G4-25 Basis for identification and selection of stakeholders with whom to engage. Response IFC, 8, 10, 65, 66, 69, 149 - - 12-13, 29 -
G4-26 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. Response 8, 65, 71, 74, 87, 93, 99, 104, 106, 115 1, 11 - 12-13, 29 -
G4-27 Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns. Response 8, 10, 13-19, 65, 66, 69, 71, 93, 99, 106, 115 - - 12-13 8, 8
REPORT PROFILE
G4-28 Reporting period (e.g. fiscal/calendar year) for information provided. Response IFC 11 5 - 1
G4-29 Date of most recent previous report (if any). Response - - - - -
G4-30 Reporting cycle (annual, biennial etc). Response IFC - 5 - 1
G4-31 Contact point for questions regarding the report or its contents. Response IBC IBC IBC - -
G4-32 Table identifying the location of the Standard Disclosures in the report. Response IFC, IFC - - - -
G4-33 Policy and current practice with regard to seeking external assurance for the report. Response IFC, 146, 147, 148-149, 161, 162, 163-164 1, 5 5, 6, 7 7, 9, 13, 19, 23, 27, 28 -
GOVERNANCE
G4-34 Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight. Identify any committees responsible for decision making on economic, environmental and social dimensions. Response 47, 88, 137, 138-139, 140, 141, 143, 161 1, 2 9 1-3, 6-8, 14, 19-25 -
G4-35 Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. Response 46, 47, 71, 137, 138, 140, 141, 143 - - 3-4, 6-8, 14, 19-25 3, 4, 12
G4-36 Report whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body. Response 62-64, 122-125 - - 3, 20 3, 4, 12
G4-37 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body. Response IFC, 71, 74, 115, 149, 158 1, 4, 9, 10, 11, 12, IBC IBC 12-13, 29 -
G4-38 Composition of the highest governance body and its committees. Response 80, 82, 138-139, 141-142, 143 2 9 1-3, 6-8, 15, 19-25 11
G4-39 Indicate whether the Chair of the highest governance body is also an executive (and, if so, his or her function within the organisation's management and the reasons for this arrangement). Response 138-139, 142, 161 2 9 1-3, 7, 16, 15 1
G4-40 Process for determining the composition, qualifications and expertise of the members of the highest governance body and its committees for guiding the organisation's strategy on economic, environmental, and social topics, including any consideration of gender and other indicators of diversity. Response 138-139, 142, 145 4 - 1-3, 8, 8, 16, 22 -
G4-41 Processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders. Response - - - 7, 14, 18, 29 -
G4-42 Report the highest governance body's and senior executives' roles in the development, approval, and updating of the organisation's purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts. Response 46, 47, 71, 137, 138, 140, 140, 141, 142, 143, 146, 158 - - 6-8, 14, 19-25 3, 4, 12
G4-43 Report the measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics. Response 74, 74, 137, 138-139, 141, 142, 142, 143, 146 - - 8, 11, 18 3, 4, 12
G4-44 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Report whether such evaluation is independent or not, and its frequency. Report whether such evaluation is a self-assessment. Report actions taken in response to evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organisational practice. Response 137, 145, 146, 150, 153-155, 156 5 80 8, 18, 18, 19, 21, 22 7, 8
G4-45 Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Include the highest governance body's role in the implementation of due diligence processes. Report whether stakeholder consultation is used to support the highest governance body's identification and management of economic, environmental and social impacts, risks, and opportunities. Response 2, 10-12, 46, 52, 59, 63, 86, 87, 88, 137, 140, 140, 143, 144, 145, 146, 146, 146, 148-149, 158 - 69 4, 6, 7, 7, 9, 9-10, 10-11, 19, 23, 24, 24, 24-25, 26, 27, 28 1
G4-46 Report the highest governance body's role in reviewing the effectiveness of the organisation's risk management processes for economic, environmental and social topics. Response 52, 137, 145, 146, 148 - 69 7, 7, 9, 10, 10, 11, 14, 19, 23, 24, 26, 28, 29 3, 4, 12
G4-47 Report the frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities. Response 52, 65, 87, 88, 103, 140, 142-146, 146, 158 - 69 7, 9, 11, 20, 20, 21, 22, 23, 25 1
G4-48 Report the highest committee or position that formally reviews and approves the organisation's sustainability report and ensures that all material Aspects are covered. Response 7, 88, 142-146, 161 - - 7, 13 -
G4-49 Report the process for communicating critical concerns to the highest governance body. Response IFC, 71, 74, 115, 149, 158 1, 4, 9, 10, 11, 12, IBC IBC 5, 12-13, 29 -
G4-50 Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them. Response - - - - -
G4-51 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance). Response 137, 150-157 5 80 8, 8, 8, 18, 21 1 - 13, 1 - 2, 3
G4-52 Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organisation. Response 137, 144, 150-157 - 80 21 1, 3, 4, 12
G4-53 Report how stakeholders' views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. Response 150, 150-157, 157 1, 4, 9, 10, 11, 12, IBC - 8, 8 -
G4-54 Report the ratio of the annual total compensation for the organisation's highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country. Response 152 - - - -
G4-55 Report the ratio of percentage increase in annual total compensation for the organisation's highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country. Response 152 - - - -
ETHICS AND INTEGRITY
G4-56 Describe the organisation's values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics. Response 2, 8, 12, 45, 46, 47, 48-51, 64, 72, 87, 88, 137, 137, 140 - 11 - 19 4, 5, 5, 11 -
G4-57 Report the internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organisational integrity, such as helplines or advice lines. Response 46, 64, 140, 158 - - 4, 5, 26 -
G4-58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organisational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines. Response 46, 64, 140, 158 - - 4, 5, 26 -
SPECIFIC STANDARD DISCLOSURES
Economic
Economic Performance
Management Approach Response  
G4-EC1 Direct economic value generated and distributed (EVG&D), including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. To better assess local economic impacts, report EVG&D separately at country, regional, or market levels, where significant. Report the criteria used for defining significance. Response 3, 4, 23, 37, 44, 67, 68, 95, 136 - 28, 32, 32, 34, 60 - -
G4-EC2 Financial implications and other risks and opportunities for the organisation's activities due to climate change. Response 53, 59, 87 - - 12, 23, 24-25 -
G4-EC3 Coverage of the organisation's defined benefit plan obligations. Response 54, 59 - 14, 56 - -
G4-EC4 Significant financial assistance received from government. Response - - - - -
Market Presence
Management Approach Response  
G4-EC5 Range of ratios of standard entry-level wage by gender compared to local minimum wage at significant locations of operation. Response 63 - - - -
G4-EC6 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Response 11, 49, 83 - - - -
Indirect Economic Impacts
Management Approach Response  
G4-EC7 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Response 94-96, 110-113 - - - -
G4-EC8 Understanding and describing significant indirect economic impacts, including the extent of impacts. Response 3, 4, 13-19, 23, 37, 44, 67, 68, 83, 95, 110, 136 - 96 13 -
Procurement Practices - G4-DMA
Management Approach Response  
G4-EC9 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Response 11, 49, 67, 68, 69, 86, 110 - - - -
Environmental
Materials
Management Approach Response  
G4-EN1 Materials used by weight or volume. Response - - - - -
G4-EN2 Percentage of materials used that are recycled input materials. Response 90 - - - -
Energy
Management Approach Response  
G4-EN3 Direct energy consumption by primary energy source. Response 3, 16, 23, 37, 44, 48, 53, 88-89, 92 - - - -
G4-EN4 Energy consumption outside of the organisation. Response 3, 23, 37, 44, 88 - - - -
G4-EN5 Energy intensity. Response 48, 89 - - - -
G4-EN6 Energy saved due to conservation and efficiency improvements. Response 33, 85, 89, 91, 92 - - - -
G4-EN7 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Response 33, 86, 91, 91, 92 - - - -
Water - G4-DMA
Management Approach Response  
G4-EN8 Total water withdrawal by source Response 3, 23, 37, 44, 48, 90 - - - -
G4-EN9 Water sources significantly affected by withdrawal of water. Response 90 - - - -
G4-EN10 Percentage and total volume of water recycled and reused. Response 16, 90 - - - -
Biodiversity - G4-DMA
Management Approach Response  
G4-EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Response - - - - -
G4-EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Response - - - - -
G4-EN13 Habitats protected or restored. Response - - - - -
G4-EN14 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Response - - - - -
Emissions - G4-DMA
Management Approach Response  
G4-EN15 Total direct greenhouse gas emissions by mass. Response 3, 16, 23, 37, 44, 48, 89, 92 - - - -
G4-EN16 Total indirect greenhouse gas emissions by mass. Response 3, 16, 23, 37, 44, 48, 89, 92 - - - -
G4-EN17 Other relevant indirect greenhouse gas emissions by mass. Response 90 - - - -
G4-EN18 Greenhouse gas (GHG) emissions intensity. Response 48, 89 - - - -
G4-EN19 Initiatives to reduce greenhouse gas emissions and reductions achieved. Response 33, 85, 89, 89, 91, 92 - - - -
G4-EN20 Emissions of ozone-depleting substances by mass. Response - - - - -
G4-EN21 NOx, SOx, and other significant air emissions by type and mass. Response - - - - -
Effluents and Waste
Management Approach Response  
G4-EN22 Total water discharge by quality and destination. Response 33, 90 - - - -
G4-EN23 Total mass of waste by type and disposal method. Response 48, 90-91 - - - -
G4-EN24 Total number and volume of significant spills. Response 91 - - - -
G4-EN25 Mass of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Response 91 - - - -
G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff. Response 90 - - - -
Products and Services
Management Approach Response  
G4-EN27 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Response 17, 33, 86, 87, 92 - - - -
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category. Response 91 - - - -
Compliance
Management Approach Response  
G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Response - - - - -
Transport
Management Approach Response  
G4-EN30 Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce. Response 91 - - - -
Overall
Management Approach Response  
G4-EN31 Total environmental protection expenditures and investments by type. Response 24-25, 33, 90, 92 - - - -
Supplier Environmental Assessment
Management Approach Response  
G4-EN32 Percentage of new suppliers that were screened using environmental criteria. Response 55, 86, 86 - - - -
G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken. Response 55, 86, 86 - - - -
Environmental Grievance Mechanisms
Management Approach Response  
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms. Response - - - - -
labour Practices and Decent Work
Employment
Management Approach Response  
G4-LA1 Total number and rate of new employee hires, employee turnover by age group, gender, and region. Response - - - - -
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part- time employees, by significant locations of operation. Response - - - - -
G4-LA3 Return to work and retention rates after parental leave, by gender. Response - - - - -
labour/Management Relations
Management Approach Response  
G4-LA4 Minimum notice periods regarding significant operational changes, including whether it is specified in collective agreements. Response 157 - - - 8
Occupational Health and Safety
Management Approach Response  
G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes. Response - - - - -
G4-LA6 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. Response 3, 11, 16, 23, 34, 37, 44, 48, 48, 62, 72, 73 - - - -
G4-LA7 Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases. Response 73, 73 - - - -
G4-LA8 Health and safety topics covered in formal agreements with trade unions. Response - - - - -
Training and Education
Management Approach Response  
G4-LA9 Average hours of training per year per employee by gender and employee category. Response 48, 74, 74, 81 - - - -
G4-LA10 Programmes for skills management and lifelong learning that support the continued employability of employees and assists them in managing career endings. Response 48, 62-63, 71, 72, 73, 74, 74, 74 - - - -
G4-LA11 Percentage of employees receiving regular performance and career development reviews. Response 45, 73 - - 8, 18, 18, 19, 21, 22 -
Diversity and Equal Opportunity
Management Approach Response  
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Response 16, 48, 80, 82, 82, 82, 83, 138-139, 141 2 - 8, 18, 18, 19, 21, 22 -
Equal Remuneration for Women and Men
Management Approach Response  
G4-LA13 Ratio of basic salary of men to women by employee category by significant locations of operation. Response 75 - - - 1
Supplier Assessment for LaboUr Practices
Management Approach Response  
G4-LA14 Percentage of new suppliers that were screened using labour practices criteria. Response 55, 86, 86 - - - -
G4-LA15 Significant actual and potential negative impacts for labour practices in the supply chain and actions taken. Response - - - - -
LaboUr Practices Grievance Mechanisms
Management Approach Response  
G4-LA16 Number of grievances about labour practices filed, addressed, and resolved through formal grievance mechanisms. Response - - - - -
Human Rights
Investment
Management Approach Response  
G4-HR1 Percentage and total number of significant investment agreements and contracts that include human rights clauses or that have undergone human rights screening. Response - - - - -
G4-HR2 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Response - - - - -
Non-discrimination
Management Approach Response  
G4-HR3 Total number of incidents of discrimination and corrective actions taken. Response - - - - -
Freedom of Association and Collective Bargaining - G4-DMA
Management Approach Response  
G4-HR4 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. Response 86, 159 - - - -
Child LaboUr
Management Approach Response  
G4-HR5 Operations and significant suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour. Response 86, 159 - - - -
Forced or Compulsory LaboUr
Management Approach Response  
G4-HR6 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour. Response 86, 159 - - - -
Security Practices
Management Approach Response  
G4-HR7 Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations. Response - - - - -
Indigenous Rights
Management Approach Response  
G4-HR8 Total number of incidents of violations involving rights of indigenous people and actions taken. Response - - - - -
Assessment
Management Approach Response  
G4-HR9 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments, by country. Response - - - - -
Supplier Human Rights Assessment
Management Approach Response  
G4-HR10 Percentage of significant/new suppliers and contractors and other business partners that have undergone screening on human rights and actions taken. Response 86, 159 - - - -
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken. Response 55, 86, 86 - - - -
Human Rights Grievance Mechanisms
Management Approach Response  
G4-HR12 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. Response - - - - -
Society
Local Communities
Management Approach Response  
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programmes. Response 11, 16-17, 45, 46, 64, 66, 93, 94-96 - - 5, 6 -
G4-SO2 Operations with significant potential or actual negative impacts on local communities. Response 87 - - 13 -
Anti-corruption
Management Approach Response  
G4-SO3 Percentage and total number of business units analysed for risks related to corruption and the significant risks identified. Response 52, 64, 137, 146, 148-149, 158 - - 4, 5, 11 -
G4-SO4 Percentage of employees trained in organisation's anti-corruption policies and procedures. Response - - - - -
G4-SO5 Actions taken in response to incidents of corruption. Response - - - - -
Public Policy - G4-DMA
Management Approach Response  
G4-SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Response - - - - -
Anti-competitive BehavioUr
Management Approach Response  
G4-SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. Response - - - 11 -
Compliance
Management Approach Response  
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Response - - - 11 -
Supplier Assessment for Impacts on Society
Management Approach Response  
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society. Response 55, 86, 86 - - - -
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken. Response 55, 86, 86 - - - -
Grievance Mechanisms for Impacts on Society
Management Approach Response  
G4-SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms Response - - - - -
Product Responsibility
Customer Health and Safety
Management Approach Response  
G4-PR1 Life-cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Response 87 - - 23, 24-25 -
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Response - - - - -
Product and Service Labelling
Management Approach Response  
G4-PR3 Type of product and service information required by procedures for product and service information and labelling, and percentage of significant products and services categories subject to such information requirements. Response - - - - -
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. Response - - - - -
G4-PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Response 50, 65, 69, 87, 99, 104, 107 - - - -
Marketing Communications
Management Approach Response  
G4-PR6 Sale of banned or disputed products Response 87 - - - -
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by the following categories and outcomes. Response - - - - -
Customer Privacy
Management Approach Response  
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Response 57 - - 24 -
Compliance
Management Approach Response  
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Response - - - - -