Management approach disclosures

Customer health and safety

Customer health and safety is a critical aspect of the group’s products, services and customer solutions. In representing leading global brands, our customer solutions are backed by warranties, guarantees and product responsibility, and design features.

All new vehicles, plant and equipment have comprehensive service and maintenance regimes which are time or use based. These include the inspection, and renewal if necessary, of critical safety items.

Rental plant and equipment is subject to similar assessment and service disciplines. Car rental fleets have vehicles under 12 months old with the most recent technology and safety features per category.

Tyres, brakes and other identified safety aspects are subject to entrenched assessment systems, OEM service requirements, service-plan schedules, and self-diagnostic capabilities in vehicles, plant and equipment. General health and safety aspects are continually included in the design and manufacture of vehicles, plant and equipment as are features that ensure operator or driver comfort.

Product and service labelling

The group is committed to ensuring that all products sold have the certification, labelling, product and service information required by law.

Appropriate handover procedures for all products ensure customer knowledge about health and safety operating procedures and service requirements. Original Equipment Manufacturers’ recommended inspection, maintenance and safety system upgrades and training programmes are explained and promoted to ensure customer health and safety.

Marketing communications

All marketing and advertising conforms to applicable laws and standards. This is ensured through required compliance with principals’ standards and corporate identities. These are detailed and comprehensively monitored by Barloworld divisional operations and their principals. Any local adaptations require prior consent from principals.

Customer privacy

Customer privacy is respected. All matters are dealt with confidentially with disclosure made only if required, and then with the customer’s permission.