Marketing and Labeling: 417-1 to 417-3

  • Management Approach

    Product marketing and labelling is covered by our Purpose, Social/relationship capital as well as our responsible citizenship programme.

    The group’s Code of Ethics includes; Obey the law, Respect others; Be fair.

    Barloworld’s Worldwide Code of Conduct sets out the group’s five core values. It determines how our aspirations and values are translated into actions and behaviours. Our code of conduct reminds us of the standards to which employees and the group are accountable.

    Our Excellence value incorporates products and services. The group is committed to ensuring that all products sold have the certification, labelling, product and service information required by law. This informs customers and is fundamental to providing optimal solutions.

    Appropriate handover procedures for all products ensure customer knowledge about health and safety operating procedures and service requirements. Original Equipment Manufacturers’ recommended inspection, maintenance and safety system upgrades and training programmes are explained and promoted to ensure customer health and safety.

    Responsible citizenship includes legitimate and fair marketing communications. 

    The group’s Code of Ethics includes; Obey the law; Respect others; Be fair; Be honest.

    Our value of Integrity states; 'We are fair, honest and open in our communications'.

    Group standards ensure that all marketing and advertising conforms to applicable laws. The standards and corporate identities set by principals are adhered to. These are detailed and comprehensively monitored by Barloworld divisional operations and their principals. Any local adaptations require prior consent from principals. We are also guided by the standards set by industry bodies such as the Advertising Standards Authority who have self-regulation codes of practice that ensure appropriate conduct in advertising and marketing communications.

    Customer databases and related communications are decentralised into the operations and independently run at a business unit and regional level.

  • 417-1: Requirements for product and service information and labeling

    The reporting organization shall report the following information:
    a. Whether each of the following types of information is required by the organization's procedures for product and service information and labelling:
    i. The sourcing of components of the product or service;
    ii. Content, particularly with regard to substances that might produce an environmental or social impact;
    iii. Safe use of the product or service;
    iv. Disposal of the product and environmental or social impacts;
    v. Other (explain).
    b. Percentage of significant product or service categories covered by and assessed for compliance with such procedures.

    The group is committed to ensuring that all products sold have the certification, labelling, product and service information required by respective local laws. Products are essentially motor vehicles, plant, equipment and related use thereof. In principle, the information and labelling is the responsibility of the Original Equipment Manufacturers (OEMs). This information is conveyed to customers in handbooks, handover procedures and, where appropriate, displayed on the vehicle, plant or equipment.

    The group strives to ensure that all products have information and labelling as required by the respective local authority’s health and safety laws as well as those laws that pertain to safety and health in the mining sector, where applicable. Information also includes vehicle, plant and equipment operating procedures, maintenance procedures and service intervals and safety.

  • 417-2: Incidents of non-compliance concerning product and service information and labeling

    The reporting organization shall report the following information:
    a. Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling, by:
    i. incidents of non-compliance with regulations resulting in a fine or penalty;
    ii. incidents of non-compliance with regulations resulting in a warning;
    iii. incidents of non-compliance with voluntary codes.
    b. If the organization has not identified any non-compliance with regulations and/or voluntary codes, a brief statement of this fact is sufficient.

    The group is committed to delivering quality products and services, responsible corporate citizenship and complying with relevant legislation.

    Incidents would be thoroughly and independently investigated and appropriate action taken.

    The company can be contacted should there be further enquiries in this regard.

  • 417-3: Incidents of non-compliance concerning marketing communications

    The reporting organization shall report the following information:
    a. Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by:
    i. incidents of non-compliance with regulations resulting in a fine or penalty;
    ii. incidents of non-compliance with regulations resulting in a warning;
    iii. incidents of non-compliance with voluntary codes.
    b. If the organization has not identified any non-compliance with regulations and/or voluntary codes, a brief statement of this fact is sufficient.

    The group is committed to fair, honest and open communication, responsible corporate citizenship and complying with relevant legislation.

    Overarching Group standards as well as divisional standards ensure that all marketing and advertising conforms to applicable laws. The standards and corporate identities set by principals are adhered to. These are detailed and comprehensively monitored by Barloworld divisional operations and their principals. Any local adaptations require prior consent from principals.

    Barloworld Logistics and group brands are managed by established functions at divisional and group levels. We are also guided by the standards set by industry bodies such as the Advertising Standards Authority who have self-regulation codes of practice that ensure appropriate conduct in advertising and marketing communication.

    Incidents would be thoroughly and independently investigated and appropriate action taken. The company can be contacted should there be further enquiries in this regard.