Strategy and analysis
1.1 Statement from the most senior decision-maker of the organisation. Response 7-9, 10-14,
16-18
,
20-22
- - - -
1.2 Description of key impacts, risks and opportunities. Response 23-24, 25-26, 28-29, 30-32, 34-35, 35,
36-38, 39,
40-43, 44-49, 52, 64, 72,
74-88, 771, 772, 801, 802, 88,
90-94, 95-97
- 74 4, 7, 16 -
Organisational profile
2.1 Name of the organisation. Response 126 IBC - IFC IFC
2.2 Primary brands, products, and/or services. Response 1, 2, 3, 6,
23-24, 33, 42, 43, 52, 53, 64, 65, 72
IFC - IFC -
2.3 Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures. Response 23-24, 52, 53, 64, 65, 72, 108 IBC 96, 981, 982, 99 10, IFC -
2.4 Location of organisation's headquarters. Response 126 IBC, 1, 4 10 IFC IFC
2.5 Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Response 2-3, 6, 13,
23-24, 42, 48, 52, 64, 72
IFC IFC - IFC
2.6 Nature of ownership and legal form. Response - - 9 10, 21 -
2.7 Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). Response 42, 52, 64, 72 - - - -
2.8 Scale of the reporting organisation. Response 41, 42, 5,
23-24
, 48, 52, 64, 72, 108
- 32-37 21 -
2.9 Significant changes during the reporting period regarding size, structure or ownership. Response IFC - 86-87 - -
2.10 Awards received in the reporting period. Response 15, 16, 76, 93, 98 - - - -
Report paramters
3.1 Reporting period (eg, fiscal/calendar year) for information provided. Response Cover flap - - -
3.2 Date of most recent previous report (if any). Response Cover flap - - - -
3.3 Reporting cycle (annual, biennial etc) Response Cover flap - - - -
3.4 Contact point for questions regarding the report or its contents. Response 126 - - - -
3.5 Process for defining report content. Response Cover flap, 27 - - 5, 6, 9 -
3.6 Boundary of the report (eg, countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). Response Cover flap, 68 - - - -
3.7 State any specific limitations on the scope or boundary of the report. Response Cover flap, 68 - - - -
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations. Response Cover flap - 11, 12, 46 - -
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. Response Cover flap, 83 - 86-87 - -
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. Response Cover flap - 86-87 - -
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Response Cover flap - 9, 28, 29, 86-87 - -
3.12 Table identifying the location of the Standard Disclosures in the report. Response IFC
Cover flap
- - - -
3.13 Policy and current practice with regard to seeking external assurance for the report. Response Cover flap, 115, 107, 124, 125 - 6, 7-8 5, 61, 62, 63, 9, 13 -
Governance, commitments and engagement
4.1 Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight. Response 110-111, 113, 115 - - 4-6, 5, 6, 10, 131, 132, 14, 15, 16, 171, 172, 18 -
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Response 110-111, 113 - - 51, 52, 10, 12 -
4.3 For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/ or non-executive members. Response 92, 93,
110-111
, 113
2-3 - 1-2, 11 -
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Response 30-32,
46-48,115
1, 4-8, 9-10, 11, 12 - 9, 19-20 -
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance). Response 118, 119 - - 61, 62, 63 1, 3-4, 4, 1-9
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Response 112,
115
- - 5, 10, 19 -
4.7 Process for determining the composition, qualifications and expertise of the members of the highest governance body for guiding the organisation's strategy on economic, environmental, and social topics, including any consideration of gender and other indicators of diversity. Response 112, 113 - - 51, 52, 10-11 -
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Response 1, 6, 17, 18,
23-24
, 28-29, 34, 47, 48, 60, 68, 801, 802, 92, 112, 1211, 1212
- - 31, 32, 41, 42, 43 -
4.9 Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Response 35, 36, 1121, 1122, 1123, 1124, 1151, 1152, 121 - - 31, 32, 41, 42, 7 , 101, 102, 103, 13, 14, 15, 2
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Response

114 , 118
119

- - 131, 132, 5 3-4, 5,
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organisation. Response - - - - -
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses. Response 16-18,
78, 1121, 1123, 1123, 1124, 1125
- - 31, 32, 4 , 101, 102, 103, 104 -
4.13 Memberships in associations (such as industry associations) and/or national/ international advocacy organisations in which the organisation; Response 16, 76, 78 - - - -
4.14 List of stakeholder groups engaged by the organisation. Response 30-32, 79,
95 - 97
- - - -
4.15 Basis for identification and selection of stakeholders with whom to engage. Response 27, 30-32, 115 - - 19-20 -
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Response 15, 30-32 , 33, 59, 71, 79, 81 - - 9 -
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. Response 30-32 - - 9 -
Environmental
Management approach Response  
EN1 Materials used by weight or volume. Response - - - - -
EN2 Percentage of materials used that are recycled input materials. Response 86 - - - -
EN3 Direct energy consumption by primary energy source. Response 5, 52, 64, 72, 80 - - - -
EN4 Indirect energy consumption by primary source. Response 5, 52, 64, 72, 80 - - - -
EN5 Energy saved due to conservation and efficiency improvements. Response 56, 80-82 - - - -
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Response 18, 29, 68, 74, 771, 772, 86 - - - -
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Response 5, 29, 52, 63, 64, 68, 70, 72, 801, 802, 82 - - - -
EN8 Total water withdrawal by source. Response 5, 52, 64, 72 , 80, 84 - - - -
EN9 Water sources significantly affected by withdrawal of water. Response 85 - - - -
EN10 Percentage and total volume of water recycled and reused. Response 85 - - - -
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Response - - - - -
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Response - - - - -
EN13 Habitats protected or restored. Response - - - - -
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Response - - - - -
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Response - - - - -
EN16 Total direct and indirect greenhouse gas emissions by mass. Response 5, 52, 64, 72, 80, 83 - - - -
EN17 Other relevant indirect greenhouse gas emissions by mass. Response 84 - - - -
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Response 5, 29, 52, 63, 64, 68, 70, 72, 80, 83, 84 - - - -
EN19 Emissions of ozone-depleting substances by mass. Response - - - - -
EN20 NOx, SOx, and other significant air emissions by type and mass. Response - - - - -
EN21 Total water discharge by quality and destination. Response 80, 85 - - - -
EN22 Total mass of waste by type and disposal method. Response 85 - - - -
EN23 Total number and volume of significant spills. Response 86 - - - -
EN24 Mass of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Response 85 - - - -
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff. Response 84 - - - -
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Response 13, 18, 23, 77, 78, 80, 84, 85, 87 - - - -
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Response 18, 60, 76, 77, 86 - - - -
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Response - - - 8 -
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce. Response 86 - - - -
EN30 Total environmental protection expenditures and investments by type. Response - - - - -
Labour and decent work
Management approach Response  
LA1 Total workforce by employment type, employment contract, and region broken down by gender. Response 5, 481, 482, 52, 64, 72, 93 - - - -
LA2 Total number and rate of new employee hires, employee turnover by age group, gender, and region. Response 60 - - - -
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation. Response - - - - -
LA4 Percentage of employees covered by collective bargaining agreements. Response - - - - -
LA5 Minimum notice periods regarding significant operational changes, including whether it is specified in collective agreements. Response - - - - -
LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes. Response - - - - -
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. Response 5, 52, 63, 64, 68, 70, 72 - - - -
LA8 Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases. Response - - - - -
LA9 Health and safety topics covered in formal agreements with trade unions. Response - - - - -
LA10 Average hours of training per year per employee by gender and employee category. Response 46, 55 - - - -
LA11 Programmes for skills management and lifelong learning that support the continued employability of employees and assists them in managing career endings. Response 461, 462, 471, 472 - - - -
LA12 Percentage of employees receiving regular performance and career development reviews. Response 46, 471, 472, 114 - - 5, 131, 132 -
LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Response 92, 93, 94,
110-111,
112, 113
2-3 - 1-2, 10-11 -
LA14 Ratio of basic salary of men to women by employee category by significant locations of operation. Response 48, 92 - - - -
LA15 Return to work and retention rates after parental leave, by gender. Response - - - - -
Society
Management approach Response  
SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programmes. Response 32, 95, 88 - - 4 -
SO2 Percentage and total number of business units analysed for risks related to corruption. Response 7, 57, 121 - - 4 -
SO3 Percentage of employees trained in organisation's anti-corruption policies and procedures. Response 7, 57, 121 - - 4 -
SO4 Actions taken in response to incidents of corruption. Response - - - - -
SO5 Public policy positions and participation in public policy development and lobbying. Response 30, 31, 781, 782 - - - -
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Response - - - - -
SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. Response - - - 8 -
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Response - - - 8 -
SO9 Operations with significant potential or actual negative impacts on local communities. Response - - - - -
SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. Response - - - - -
Product responsibility
Management approach Response  
PR1 Life-cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Response 77 - - - -
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Response - - - - -
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Response - - - - -
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. Response - - - - -
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Response 311, 312, 57, 59, 60, 68, 71, 77, 81 - - - -
PR6 Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Response 77, 121 - - 8 -
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Response - - - 8 -
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Response 39 - - 7, 16 -
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. Response - - - - -
Economic
Management approach Response  
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Response 41, 42, 5, 25, 26, 100-108 - 59, 60 - -
EC2 Financial implications and other risks and opportunities for the organisation's activities due to climate change. Response 36, 801, 802 - - - -
EC3 Coverage of the organisation's defined benefit plan obligations. Response 37 - 56-58 - -
EC4 Significant financial assistance received from government. Response - - - - -
EC5 Range of ratios of standard entry-level wage by gender compared to local minimum wage at significant locations of operation. Response 48, 92 - - - -
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Response 29, 48, 92, 93, 94, 95 - - - -
EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Response 29, 48, 94 - - - -
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Response 88, 95 - - - -
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Response 48, 88 - - - -
Human rights
Management approach Response  
HR1 Percentage and total number of significant investment agreements and contracts that include human rights clauses or that have undergone human rights screening. Response - - - - -
HR2 Percentage of significant suppliers and contractors and other business partners that have undergone screening on human rights and actions taken. Response - - - - -
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Response - - - - -
HR4 Total number of incidents of discrimination and corrective actions taken. Response - - - - -
HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. Response - - - - -
HR6 Operations and significant suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour. Response - - - - -
HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour. Response - - - - -
HR8 Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations. Response - - - - -
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. Response - - - - -
HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. Response - - - - -
HR11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. Response - - - - -