Notes to the consolidated annual financial statements l Note 20

				2013			2012			2011
				Rm			Rm			Rm
20.	OPERATING PROFIT
	Operating profit is arrived at as follows:
	Revenue			65 102			58 554			49 823
	Less: Net expenses			61 575			55 566			47 534
	Cost of sales			52 056			46 677			39 633
	Distribution costs			1 311			1 330			1 038
	Administrative costs			5 284			5 137			4 735
	Other operating costs			3 442			2 778			2 393
	Other operating income			(518)			(356)			(265)
	Total group			3 527			2 988			2 289
	Expenses include the following:
	Depreciation			1 960			1 806			1 620
	Amortisation of intangibles			136			111			84
	Amortisation of intangible assets in terms of IFRS 3 Business Combinations (included above)			50			30			19
	Amounts removed from equity in respect of effective cash flow hedges						3			10
	Operating lease charges			929			823			787
	Land and buildings			474			449			372
	Plant, vehicles and equipment			455			374			415
	Administration, management and technical fees paid			189			186			131
	Auditors’ remuneration:			63			62			58
	Audit fees			56			55			48
	Fees for other services			7			7			10
	Tax			4			3			5
	Compliance			2			1			1
	Treasury						1			1
	Other			1			2			3
	Staff costs (excluding directors’ emoluments)			8 537			7 661			6 786
	Loss/(profit) on disposal of other plant and equipment			12			19			(7)
	Amounts recognised in respect of retirement benefit plans (note 16):
	Defined contribution funds			675			542			472
	Defined benefit funds			(49)			(72)			(3)