INTEGRATED ANNUAL REPORT 2011 GRI RESPONSES  

Where we operate

Operations in 26 countries across five continents

Our goal: create long-term value for our stakeholders by improving profitability and enhancing our clients’ competitive position, adding value and support on every level.

We achieve this by:

Providing relevant solutions by addressing our clients’ specific needs in any given market environment
Continually responding to changing market dynamics, offering solutions to meet clients’ most pressing issues
Combining deep technical knowledge and global experience with leading decision-making tools
Continuing to add services to give clients ever-greater integrated solutions
Operations across various lines of business in 26 countries enhances resilience through the business cycle
Business diversity and exposure to mix of commodities, brands and sector opportunities adds to overall resilience

To create sustainable business value we need to be able to:

Build positive relationships with our key stakeholders
Understand our business risks
Understand our material sustainability business drivers
Create value for stakeholders
Identify new growth areas and opportunities

Strategic growth segments

The following growth drivers are central to our strategy. Given our strategic profile, original equipment manufacturers (OEMs) and brands we represent, and our regions of activity, we are well placed to realise opportunities in these industries:

Growth driver Region
Mining – Chinese demand and global economic recovery to drive commodity prices and increased levels of mining investment
Southern Africa
Russia
Infrastructure – Infrastructure backlogs, industrialisation and rapid urbanisation in emerging markets expected to drive infrastructure investment
Southern Africa
Iberia
Russia
Power – Capacity constraints and growing electrification requirements present opportunities in electric power. Marine and petroleum and rail segments also have significant growth potential
Southern Africa
Iberia
Russia
Automotive – Tourism potential, growing corporate fleets and other solutions platforms related to vehicle use
Southern Africa
Australia
Logistics – Ongoing trend to outsource supply chain management activities and recovery in world trade
Southern Africa
Middle East
Europe
China
US
Handling – Demand for food and biofuels likely to significantly increase agricultural equipment opportunities in emerging markets. Growth opportunity in providing super-integrator fleet solutions
US
UK
Europe
Russia
Southern Africa