1. Strategy and analysis        
1.1 Statement from the most senior decision-maker of the organisation. View response 8 - 10, 12 - 17,
21 - 22

_ _
1.2 Description of key impacts, risks and opportunities. View response 4 - 5, 23, 26, 30, 33, 37, 42, 52, 58, 61, 80, 83, 86, 88, 89, 91, 92 48 75
2. Organisational profile        
2.1 Name of the organisation. View response 108 IBC _
2.2 Primary brands, products, and/or services. View response 1, 4 - 5, 42, 52
58, 61

IFC
2.3 Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures. View response 4 - 5, 42, 52, 58
61, 104

41 96, 981, 982, 99

2.4 Location of organisation's headquarters. View response 108 IBC, 2

9
2.5 Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. View response 4 - 5, 9, 15, 17
42, 52, 58, 61
80

2.6 Nature of ownership and legal form. View response 54 9
2.7 Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). View response 4 - 5, 42, 52, 58

2.8 Scale of the reporting organisation. View response 21, 22, 3, 4 - 5
42, 52, 58, 61
80, 104

54 30 - 35
2.9 Significant changes during the reporting period regarding size, structure or ownership. View response Cover flap, 86

87 - 88
2.10 Awards received in the reporting period. View response 32, IBC 29
3. Report parameters        
3.1 Reporting period (eg, fiscal/calendar year) for information provided. View response Cover flap
3.2 Date of most recent previous report (if any). View response Cover flap
3.3 Reporting cycle (annual, biennial etc) View response Cover flap
3.4 Contact point for questions regarding the report or its contents. View response 108
3.5 Process for defining report content. View response IFC, Cover flap
3.6 Boundary of the report (eg, countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). View response Cover flap
3.7 State any specific limitations on the scope or boundary of the report. View response Cover flap
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations. View response Cover flap 11, 12, 44
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. View response Cover flap, 86

87 - 88
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. View response Cover flap, 86 87 - 88
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. View response Cover flap, 86 9, 26, 27, 87 - 88
3.12 Table identifying the location of the Standard Disclosures in the report. View response Content

3.13 Policy and current practice with regard to seeking external assurance for the report. View response Cover flap, 69, 103, 106, 107 45 6, 7 - 8
4. Governance, commitments and engagement        
4.1 Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight. View response 64 - 65, 69 41

4.2 Indicate whether the Chair of the highest governance body is also an executive officer. View response 64 - 65, 68 42, 43
4.3 For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/ or non-executive members. View response 64 - 65, 831
832
26 - 27
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. View response 31 - 32, 69
80 - 82, 82

1, 2 - 8, 9,
53, 67, 68
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance). View response 73 57, 60, 56 - 65
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. View response 66 41
4.7 Process for determining the composition, qualifications and expertise of the members of the highest governance body for guiding the organisation's strategy on economic, environmental, and social topics, including any consideration of gender and other indicators of diversity. View response 671, 672 42 - 43
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. View response 1 , 29, 31, 80, 83, 86 28
4.9 Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. View response 33, 661, 662, 663
664, 691, 692, 77

281, 282
411, 412 , 413, 45, 46,
47 , 58
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. View response 10, 68 44
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organisation. View response
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses. View response 21, 661, 662, 663,
86,
87

29, 411, 412,
413
4.13 Memberships in associations (such as industry associations) and/or national/ international advocacy organisations in which the organisation;
• Has positions in governance bodies
• Participates in projects or committees
• Provides substantive funding beyond routine membership dues or
• Views membership as strategic.
View response 32, 87

4.14 List of stakeholder groups engaged by the organisation. View response 31
4.15 Basis for identification and selection of stakeholders with whom to engage. View response IFC, 31, 69

53
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. View response 31

4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. View response 31
Environmental        
Management approach View response      
EN1 Materials used by weight or volume. View response
EN2 Percentage of materials used that are recycled input materials. View response 90
EN3 Direct energy consumption by primary energy source. View response 3, 42, 52, 58, 61, 87
EN4 Indirect energy consumption by primary source. View response 3, 42, 52, 58
61, 87
EN5 Energy saved due to conservation and efficiency improvements. View response 45,
87 - 88

EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. View response 37, 39, 45, 51, 55,
87, 90
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. View response 26, 45, 46, 48, 50, 55, 57, 59, 60, 61, 87 - 88
EN8 Total water withdrawal by source. View response 89
EN9 Water sources significantly affected by withdrawal of water. View response 89
EN10 Percentage and total volume of water recycled and reused. View response 89, 90

EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. View response
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. View response
EN13 Habitats protected or restored. View response
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. View response
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. View response
EN16 Total direct and indirect greenhouse gas emissions by mass. View response 3, 42, 52, 58,
61, 88
EN17 Other relevant indirect greenhouse gas emissions by mass. View response 89
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. View response 26, 45, 46, 48, 50, 55, 57, 59, 60, 61, 87, 88
EN19 Emissions of ozone-depleting substances by mass. View response
EN20 NOx, SOx, and other significant air emissions by type and mass. View response
EN21 Total water discharge by quality and destination. View response 89
EN22 Total mass of waste by type and disposal method. View response 90
EN23 Total number and volume of significant spills. View response 90
EN24 Mass of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. View response
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff. View response 89
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. View response 37 - 38, 51, 88,
89, 90

EN27 Percentage of products sold and their packaging materials that are reclaimed by category. View response 51, 90

EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. View response 90
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organisation's operations, and transporting members of the workforce. View response
EN30 Total environmental protection expenditures and investments by type. View response
Human rights        
Management approach View response      
HR1 Percentage and total number of significant investment agreements and contracts that include human rights clauses or that have undergone human rights screening. View response
HR2 Percentage of significant suppliers and contractors and other business partners that have undergone screening on human rights and actions taken. View response
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. View response
HR4 Total number of incidents of discrimination and corrective actions taken. View response
HR5 Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. View response
HR6 Operations and significant suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour. View response
HR7 Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour. View response
HR8 Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations. View response
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. View response
HR10 Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. View response
HR11 Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. View response
Labour practices and decent work        
Management approach View response      
LA1 Total workforce by employment type, employment contract, and region broken down by gender. View response 3, 42, 53, 58, 61
80, 83
LA2 Total number and rate of new employee hires, employee turnover by age group, gender, and region. View response 82
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation. View response
LA4 Percentage of employees covered by collective bargaining agreements. View response
LA5 Minimum notice periods regarding significant operational changes, including whether it is specified in collective agreements. View response
LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes. View response
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. View response 3, 42, 53, 58, 61
LA8 Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases. View response
LA9 Health and safety topics covered in formal agreements with trade unions. View response
LA10 Average hours of training per year per employee by gender and employee category. View response 81
LA11 Programmes for skills management and lifelong learning that support the continued employability of employees and assists them in managing career endings. View response 81
LA12 Percentage of employees receiving regular performance and career development reviews. View response 81, 82
LA13 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. View response 64 - 65, 83, 85

26 - 27, 42
LA14 Ratio of basic salary of men to women by employee category by significant locations of operation. View response 82, 83
LA15 Return to work and retention rates after parental leave, by gender. View response
Society        
Management approach View response      
SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programmes. View response 32, 91, 92
SO2 Percentage and total number of business units analysed for risks related to corruption. View response
SO3 Percentage of employees trained in organisation's anti-corruption policies and procedures. View response
SO4 Actions taken in response to incidents of corruption. View response
SO5 Public policy positions and participation in public policy development and lobbying. View response 30, 32, 86, 87

SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. View response
SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. View response
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. View response
SO9 Operations with significant potential or actual negative impacts on local communities. View response
SO10 Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. View response
Product responsibility        
Management approach View response      
PR1 Life-cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. View response 37 - 38
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. View response
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. View response
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. View response
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. View response 31, 38, 54,
IBC
PR6 Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. View response 38
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. View response
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. View response
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. View response
Economic        
Management approach View response      
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. View response 21, 22, 3, 23,
96 - 104
581, 58 - 59
EC2 Financial implications and other risks and opportunities for the organisation's activities due to climate change. View response 34, 88, 89

EC3 Coverage of the organisation's defined benefit plan obligations. View response 34

55 - 57
EC4 Significant financial assistance received from government. View response
EC5 Range of ratios of standard entry-level wage by gender compared to local minimum wage at significant locations of operation. View response 83
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. View response 84, 85, 91

EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. View response 26, 80,85

EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. View response 91, 92 - 93
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. View response 92 - 93